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Customer care
Contact us within 48 hours of delivery. Share the order number, a clear photo of the outer parcel and clear photos or a short video showing the affected item.
Keep the product and packaging unused and contact us within 48 hours. We will compare the received item with the order before arranging a resolution.
Opened packets, cut thread or chain, used materials and quantity-based supplies cannot be returned unless the item was damaged or incorrect when delivered.
We verify the order, packaging and product evidence. We may request another image when the product colour, quantity or damage is not clearly visible.
Approved refunds are initiated to the original payment method. Banks and UPI providers usually take 5-10 business days to display the credit after it is initiated.
For an approved damaged or incorrect-item claim, we provide the applicable return or replacement instructions. Unapproved parcels sent without confirmation may not be accepted.