Customer care
Returns and replacements
What should I do if an item arrives damaged?
Contact us within 48 hours of delivery. Share the order number, a clear photo of the outer parcel and clear photos or a short video showing the affected item.
What if I receive the wrong product?
Keep the product and packaging unused and contact us within 48 hours. We will compare the received item with the order before arranging a resolution.
Which items cannot be returned?
Opened packets, cut thread or chain, used materials and quantity-based supplies cannot be returned unless the item was damaged or incorrect when delivered.
How is a request reviewed?
We verify the order, packaging and product evidence. We may request another image when the product colour, quantity or damage is not clearly visible.
When will a refund arrive?
Approved refunds are initiated to the original payment method. Banks and UPI providers usually take 5-10 business days to display the credit after it is initiated.
Who pays return shipping?
For an approved damaged or incorrect-item claim, we provide the applicable return or replacement instructions. Unapproved parcels sent without confirmation may not be accepted.